- Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
- The original shipping fees are non-refundable.
- The customer is responsible for all return or exchanges shipping costs.
- And we are unable to provide shipping labels.
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dollytang888@gmail.com.
- Order number
- Name of the item(s) you wish to return/exchange
- Reasons for the return/exchange
- Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
Please Note:
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dollytang888@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to dollytang will be refused upon delivery and returned to the sender.
Refunds
Refunds are usually returned within 7 days via the original method of payment (requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal.
If more than 15 business days have passed since we’ve approved your return, please contact us at dollytang888@gmail.com.
